Privacy Policy

We value the trust you place in us and understand the importance of your privacy. This privacy policy outlines how Hepo India Private Limited or its affiliates collect, use, share, or process your personal information through our websites.

The Privacy Policy is as under:

1. Collection of Your Information: : When you use our Platform, we collect and store the information you provide to us. You can browse the platform without disclosing your personal information. However, once you give us your personal information, you are not anonymous to us. We will indicate which fields are mandatory and which ones are optional. You have the option to choose not to provide information by not using a specific service, product, or feature on the platform.

   We may collect and store your personal information such as name, contact number, email address, communication address, date of birth, gender, and zip code etc. We will also collect information about your transactions on the platform and such third-party business partner platforms. If a third-party business partner collects your personal information from you, you will be governed by their privacy policies. Hepo is not responsible for the privacy practices of third-party business partners or the content of their privacy policies. Therefore, we recommend that you read their privacy policies before sharing any information.

   Hepo has on-boarded certain third-party business partners on the platform who specialize in payment gateway transaction platforms for booking online Hepo products, paying for online orders, etc. If you use such services from our partners, you will be redirected to third-party websites/applications and your entry to certain websites/applications will be based on your Hepo login credentials after seeking your permission to share the data further. Hepo is not responsible for the privacy practices of third parties or the content of their privacy policies. Therefore, we recommend that you read their privacy policies before sharing any information.

2. Sharing of personal information: We may share your personal information internally within the Hepo Group, its affiliates, related companies, and with other third parties for purposes of providing products and services offered by them. This includes placing your orders, tracking your orders, providing troubleshooting, and improving our services, complying with legal obligations, advertising, and communicating with you.

3. Cookies: We use cookies, and other technologies to recognize your browser or device, learn more about your interests, and provide you with essential features and services. We use cookies to recognize you when you sign in to use our services, keep track of your specified preferences, track items stored in your shopping basket, conduct research and diagnostics to improve Hepo content, products, and services, prevent fraudulent activity, improve security, deliver content, and provide relevant ads. We use cookies to measure and analyse the performance of our services.

4. Social media usage for services: : We may use social media platforms to reach out to you effectively and deliver efficient service. We prioritize the privacy and security of your information, adhering to all relevant data protection regulations.

5. Data Retention: We may retain your personal information for future reference or as may be required by applicable laws or for any other legitimate purposes.

6. Choice/Opt-Out: : We provide all users with the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications after setting up an account with us

   If you do not wish to receive promotional communications from us or delete the data already shared by you on our platform, please email us at customer_services@hepoindia.com the Preference page of the Platform to unsubscribe/opt-out.

7. Your Consent: By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information (including sensitive personal information) on the Platform by this Privacy Policy. If you disclose personal information relating to other people, you represent that you have the authority to do so and permit us to use the information under this Privacy Policy.

8. Your Rights: We take all reasonable steps to ensure that the personal information we process is accurate, and if you inform us that any of the personal information, we process is inaccurate, we will erase or rectify it. You can access, correct, and update your personal information directly through the functionalities provided on the Platform. You can also delete certain non-mandatory information by visiting the Profile and Settings sections on our website.

   If you want to withdraw the consent that you have already provided for processing your information, please write to us at the contact information provided below. Please mention "for withdrawal of consent" in the subject line of your communication. We will verify such requests before acting upon them. However, please note that withdrawing your consent will not be retroactive and will be governed by our Privacy Policy, related Terms of Use, and applicable laws. If you withdraw your consent, it may affect your access to the Platform or restrict the provision of our services to you for which we consider that information to be necessary.

9. Your Duty to Inform us of Changes: The personal data we hold about you must be accurate and correct. Please keep us informed if your data changes during your working relationship.

10. Changes to This Privacy Policy: Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy was last updated and placing a notice on our Platform.

11. If you have any questions about your privacy: If you have any queries, concerns, or complaints about the collection or usage of your personal information under this Privacy Policy, please contact us at hin.privacy@hettich.com